Customer Portals & Online Parts Catalogues

Finding and ordering spare parts should take seconds, not hours. Let our Digital Parts Catalogues replace outdated documentation, such as manuals, parts lists, and drawings/BOMs in various formats. Publish content online alongside real-time data from your ERP or PLM system. This can include up-to-date pricing, stock levels, related parts, recommended sets, revision history, serial number management, and much more—all available within a few clicks.

We offer both software and content support. We can assist you in cleaning and consolidating legacy data and enhancing drawings and media. While doing so, we can eliminate issues like duplicates, obsolete parts, and incorrect revision handling.

Interactive parts catalogues can link parts lists with exploded views. They also offer smart features, such as creating shopping lists that can be exported to customers’ procurement systems or sent directly to you.

They support multiple languages, currencies, discount structures, and user levels, allowing your dealers, partners, and customers to see exactly what you want them to see.

All in all, ordering spare parts becomes faster, more accurate, and drives increased sales. While setting it all up, you will appreciate the self-reliant, experienced, and cost-effective aftermarket specialists at HCL in India and Naviro in Sweden.

Launch a Customer Portal that supports and enhances your aftermarket. We can help you build your own, or you can use our SaaS solutions. The portal can provide a full overview of each customer’s installed base, with instant access to parts catalogues, technical documents, manuals, service history, and much more.

The portal can also serve as your case handling (ticketing) system, where customers initiate and track their support tickets, part orders, and service calls. It can also be used for managing warranties and claims—available online and through smartphone apps. ERP/PLM/CRM integration is, of course, offered when needed.

Let our FSM software manage all your field service activities, such as repair and maintenance jobs and service contracts. Keep track of all activities from order to reporting and invoicing. Full overview of your resources including scheduling and competences, automatically matching them with job tickets.

Support the work of your field service staff with interactive checklists and guides, and easy access to installed base and parts data. Use laptops, smartphones, or tablet apps in the field, both online and offline. Track timesheets, expenses, and materials used. Benefit from reminders of open tasks from previous visits and recommended parts and actions for the specific product being serviced. Deliver reports directly on-site and collect customer signatures. Benefit from a competent KPI tracking and reporting tool. And more!