How We Help
Enhance your aftermarket support by integrating digital and web-based tools. The aftermarket often deals with products and systems that have long lifespans—20 years or more is not uncommon. Easy access to accurate data and instructions is crucial but can be challenging to achieve. Digitalization offers significant benefits, including faster access to updated or replaced data, often just a few clicks away. This can boost sales, improve customer satisfaction, and reduce costs associated with operations, revision management, and warranty/returns.
Digitalization projects typically involve collecting, verifying, and publishing both legacy and current data in suitable formats. These projects may also streamline internal and external data distribution and maintenance. Common solutions include customer portals, digital parts catalogues (with or without e-commerce), online manuals with interactive content, and apps for smart devices.
We can help you define and implement a digitalization strategy, from data consolidation to improving old master data such as part lists, drawings, and manuals. Together with our partner HCL, we offer both the skilled manpower and software you need. Blurry PDFs, messy drawings, old scanned documents, endless Excel tables, inactive or faulty articles in master data, legacy ERP data—whatever the challenge, we are ready to tackle it all!
